This version was last updated on 29th September 2023.
THE GELBOTTLE INC Privacy Promise
This website is not intended for children and we do not knowingly collect data relating to children.
Email address: [email protected]
Telephone number: 0330 9127902
Postal address: Customer Service, The GelBottle Inc, Unit D2-D5, Dolphin Way, Shoreham-By-Sea, East Sussex BN43 6NZ, United Kingdom.
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Personal data or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
Contact Data includes billing address, delivery address, email address and mobile and telephone numbers.
Financial Data includes bank account.
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Usage Data includes information about how you use our website, products and services.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal obligation.
- Where we have obtained your consent.
The purposes for which we will use your personal data
We are dedicated to using your personal data only for:
- Registering you as a new customer or as a user of our website.
- Processing your orders correctly – including managing payments and charges, collection of these and arranging delivery of products to you.
- Development and expansion of the business, including examination of customers' shopping behaviours, measurement of advertisements and product style preferences of our customers.
- Technical management of our website and business.
- Letting you know about offers and news.
- To deliver relevant website content and advertisements to you and to measure the effectiveness of this marketing.
- To use data analytics to improve our website, products, services, marketing, customer relationship and overall experience.
How is your personal data collected
We use different methods to collect data from and about you including through:
Direct Interactions – you may give us your data by filling in forms or by corresponding with us by post, phone, in person, email or otherwise. This includes personal data you provide when you: apply for our products and services, create an account on our website, subscribe to our service or publications, requested promotional material to be sent to you, give us feedback, or contact us.
Third Parties – we may be provided your personal data from various third parties such as: analytics providers, advertisement networkers, search information providers, publicly available information, from data brokers or aggregators, from third parties which we acquire or merge with our business.
We will share your personal data within the company group. This may involve, although we will seek to avoid, transferring your data outside of the UK.
Many of our external third parties are based outside of the UK and their processing of personal data will therefore involve a transfer of data outside of the UK. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implements:
- We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
- Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.
Should you want any further information on the specific mechanism used by us you should get in touch with our data privacy management team.
How we protect data
You recognise that the Internet is not a 100% secure platform for communication and, accordingly, we cannot guarantee the security of any data you send to us (or we send to you) via the Internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
By law we have to keep basic information about our customers for six years after they cease being customers for tax purposes.
Disclosures of your personal data
We may share your personal data with the parties set out below in accordance with our ongoing business purposes.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Internal Third Parties – shall mean other companies in the company Group who are either acting as joint controllers or processors.
External Third Parties – such as:
Service providers acting a processors who provide IT and system administration services.
Professional advisers acting as processors or controllers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
Regulators and other authorities (such as HMRC) acting as processors or joint controllers who require reporting of processing activities in certain circumstances.
Social media platforms (such as Meta – Facebook & Instagram), acting as processors and joint controllers, based within the EEA or US who host social media platforms.
Marketing automation platforms, acting as a processor, such as The Rocket Science Group LLC t/a MailChimp based in the US who provide email marketing automation services.
Integrated live chat applications, such as Zendesk, Inc based in the US, who provide our integrated live chat.
Analytics and search engine providers, such as Google, who provide analytics and advertisement services
Merchant services, acting as a processor, who provide secure payment processing services.
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
Your Legal Rights
You have the right to:
Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
If you want us to establish the data's accuracy.
Where our use of the data is unlawful but you do not want us to erase it.
Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
By visiting this website with your browser settings adjusted to allow cookies, you are consenting to The GelBottle Inc using cookies for the purposes described below in order to provide you with a fully efficient shopping experience.
Please note: to make full use of The GelBottle Inc website and to benefit from a selection of personalised features, your computer, tablet or mobile phone will need to be set up to accept cookies.
- The data we collect through these cookies is solely for the purpose of improving our website and your browsing experience – it is never used to identify you and we would never share or sell on this data.
What is a cookie?
A cookie is a small text file which is downloaded and stored on your computer or mobile device by websites that you visit. Your browser accesses the cookie file only when you visit the website that produced it. This helps to ease your navigation by automatically logging you in and remembering things like your preferences and what’s in your shopping basket. The information stored within any given cookie can only be accessed by the website that created it and cookies are limited to communicating only the information that you have disclosed to the site.
Types of cookie
Session (or Transient) Cookies Session cookies are stored in your computer's memory for the length of your browsing session. They become inaccessible after the session has been inactive for a time and are automatically deleted from your computer when the browser is closed. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Persistent (or Permanent) Cookies
Persistent Cookies Persistent cookies are stored in your computer memory and are not deleted when the browser is closed. They are used to keep your preferences for the website, so they will be remembered for next time you visit the website. They are also used to collect information about the numbers of visitors, the average time spent on a particular page and analyse shopping behaviour on the website. This information is used to find out how well the website works and where it can be improved.
Flash Cookies (or Locally Shared Objects) You probably have Adobe Flash installed on your computer. Websites that contain Flash can also store small files on your computer that are used in the same way as cookies. Flash cookies can also back up the data that is stored in other cookies. When you delete cookies, your Flash cookies are not affected. So a website may still recognise you if it backed up the deleted cookie information on a Flash cookie.
Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
Sharing with social networks
If you use the badges that allow you to share products and content with your friends via social networks like Instagram and Facebook, these companies may set a cookie on your computer memory. Find out more about these here: Meta - Facebook and Instagram.
In any event of loss or fraud which involves any personal information, you agree to indemnify Daisy’s Nail Company Ltd and The GelBottle Inc against all claims. We are registered with ICO (Information Commissioner Office) formerly the Data Protection Office A8167571.