Frequently Asked Questions
Browse help topics
Answers to common questions around allergies and BIAB™ polishes.
Find all your answers to any orders/delivery questions you might have, ranging from "how long will order take to arrive" to "How can I use my vouchers/discount codes".
Our account section will provide you with answers on how to update account settings, security and password resets.
Need more information on the products you buy? We have you covered with the most commonly asked questions on all our items.
Are you wanting to know how you can become a Gel Bottle distributor? Here we give you all the information you will need to make this happen in your country.
Would you like to book a course? But need more information first, view all the information/answers you will need here.
Find out how to pay in instalments using Klarna Pay in 3 with a basket spend over £150 (incl. VAT).
Discover the answers to your questions about our extension systems’, including ProForm™, DesignEx Pro™ and GelPot.
Find out how to use our HEMA-Free formulations including our HEMA-Free BIAB™ and ProForm™ ranges.
Want to speed up your prep and removals with our E-Tools but need help on best practices and training? Discover all the information here.
Everything you need to know about introducing our luxurious body care system to your treatments, so you can elevate your mani-pedis and indulge your clients.